Refund and Cancellation Policy
At AllrounderBook.com, customer satisfaction is our top priority. We strive to deliver high quality books across all categories including WB Board, CBSE, ICSE, university, competitive exams, engineering, medical, religious books, Bengali & English storybooks, children’s activity books, and Bangladeshi storybooks. This Refund & Cancellation Policy explains the terms under which cancellations, returns, and refunds are processed.
1. Order Cancellation Policy
Customers can cancel their order before it is shipped. To request a cancellation, you must contact us within 24–48 hours of placing the order. Since we aim to dispatch orders quickly,
cancellation requests after shipment will not be accepted.
- Orders once shipped cannot be cancelled
- Cancellation requests must be made through our contact page or email
- Refunds for cancelled orders (if prepaid) will be processed accordingly
2. Return Policy
We offer a 7-day return policy from the date of delivery. You are eligible for a return if:
- You received a damaged or defective book
- You received the wrong product
To request a return:
- You must provide a valid unboxing video as proof
- The product must be unused and in original condition
- Return request must be raised within 7 days of delivery
Note: We do not accept returns after 7 days of delivery.
3. Refund Policy
Once your return request is approved, we will process your refund within 3–5 business days.
- Refunds will be issued to the original payment method (for online payments)
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or
other suitable methods
- Shipping charges (if any) may not be refundable unless the error is from our side
4. Replacement Policy
If you receive a damaged, misprinted, or incorrect book, we offer a replacement option.
- Replacement requests must be made within 7–10 days of delivery
- The product must be returned with original packaging and invoice
- After verification, a new copy will be shipped to you
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products (not caused during delivery)
- Items returned without proof (unboxing video)
- Requests made after the return period
6. Important Notes
- No claims will be accepted after 15 days from the order dispatch date
- Customers must ensure correct shipping details while placing the order
- We reserve the right to reject any return/refund request if conditions are not met
7. Contact Us
Email Support
You can email us at:
supportdeskarb@gmail.com
Phone & WhatsApp Support
You can call or message us on WhatsApp for quick help:
+91 8918995693